How does billing work? Can I switch between monthly and yearly?+
You can choose monthly or yearly billing at any time. Annual plans save you 20% (effectively paying for 10 months and getting 2 free). You can switch between billing cycles from your dashboard -- prorated credits are applied automatically. All plans are invoiced in INR with GST as applicable. We accept NEFT, UPI, and all major credit cards.
Can I upgrade or downgrade my plan later?+
Yes, absolutely. Upgrade to unlock more users, AI agents, and modules as your business grows. Downgrade if your needs change. All your data stays intact during transitions. Upgrades take effect immediately; downgrades apply at the next billing cycle. No hidden fees, no penalties, and no minimum commitment beyond your current billing period.
How do AI agents work across different plans?+
Each plan includes a set number of active AI agents. Starter includes 5 essential agents (Accountant, Planner, Safety, Procurement, CRM). Professional adds specialized agents like Quality Inspector and Recruiter. Business unlocks 30 agents. Enterprise gives you access to all 42 agents including custom AI agent configuration. All agents work on WhatsApp in 18 Indian languages and can be accessed via voice notes.
Where is my data stored? Is it India-compliant?+
All data is stored in Indian data centers (Mumbai and Hyderabad regions) with SOC 2 compliant infrastructure. Each organization gets its own logically isolated database with encryption at rest and in transit. We comply with the Indian IT Act, DPDP Act 2023 requirements, and our infrastructure is audited annually by independent security firms. For Enterprise plans, we also support on-premise and private cloud deployment.
Do you offer customizations for specific business needs?+
Yes. For Business and Enterprise plans, we offer custom module development, workflow customization, and integration with your existing tools (Tally, SAP, custom ERPs). Enterprise plans include a dedicated solutions architect who works with your team to tailor the platform. Starter and Professional plans get access to our configuration options and drag-and-drop workflow builder without any code changes.
Is there a minimum commitment? Can I cancel anytime?+
No minimum commitment on any plan. You can cancel anytime from your dashboard. Monthly plans stop at the end of the current billing cycle. Annual plans are refunded on a pro-rata basis for unused months. Your data is available for export for 30 days after cancellation in CSV, Excel, and JSON formats.