1 Who this applies to
InfraMinds is a product of SUGONI ENTERPRISES PRIVATE LIMITED (GSTIN 27ABMCS5499K1ZC). This policy covers every InfraMinds subscription, pilot and add-on bought on inframinds.in or through a payment link we send. It forms part of our Terms of Service.
2 Cancelling a subscription
You can cancel at any time by writing to support@inframinds.in from your workspace administrator's email address. Cancellation stops the next renewal. Your workspace stays fully available until the end of the period you have already paid for, and is then handled as set out in section 9 of the Terms (Termination).
3 Refunds
Fees for a period that has started are not refunded, in full or in part, including when you cancel part-way through a month or year. The exceptions are:
- Duplicate or mistaken charges. If you were charged twice for the same period, or charged an amount different from the one you accepted, we refund the difference in full.
- Failed payments. If money left your account but the payment did not complete on our side, the amount is returned to you; usually your bank or Razorpay reverses it automatically.
- If we end the Service. If we discontinue the Service, we give at least thirty (30) days' notice and refund the prepaid, unused part of your subscription on a pro-rata basis.
To ask for a refund under these exceptions, write to support@inframinds.in within 30 days of the charge, with the payment reference. Approved refunds go back to the original payment method through Razorpay. We start them within 7 working days of approval; your bank may take a further 5–7 working days to show the credit.
4 Delivery
InfraMinds is an online service; nothing is shipped. Once your payment is confirmed, your workspace is set up and the sign-in details are sent to the email address used at checkout, usually within one working day. If you have not received them, write to support@inframinds.in.
5 Contact
SUGONI ENTERPRISES PRIVATE LIMITED
Office C-424, Plot No. 246, DISMA Premises, Kalamboli, Panvel, Raigad, Maharashtra 410218, India
Email: support@inframinds.in